Question 1

Will my order ship from Europe, China, or the US?

Accepted Answer

It depends on the store and your location. AliExpress usually ships from China (10-30 days) but sometimes offers local warehouses. DHgate for products we list almost always ships from EU warehouses (3-7 days to Europe). Geekbuying often has EU and US warehouse options. Amazon ships domestically in most cases. Check shipping options on each product page before ordering.

Question 2

Are there additional costs (VAT, customs, duties)?

Accepted Answer

Short answer: VAT always applies, but is usually already included at checkout. Customs duty depends on the product.🏭 From EU warehouses (Geekbuying EU, DHgate EU, Amazon.de)Everything included — no extra costs.📦 From China — orders up to €150VAT is already included at checkout via the IOSS system (used by AliExpress, Banggood, DHgate, Geekbuying). Package clears customs automatically — nothing to pay on delivery.📦 From China — orders over €150IOSS does not cover orders over €150. VAT is collected by the carrier (DHL, PostNL, local post) upon delivery + carrier handling fee (€5-15). Customs duty depends on the product type (0% for IT equipment, see below).US buyers: Orders under $800 — no customs duties or taxes. Over $800 — may be subject to import duties.Note: From July 2026, the EU will remove the €150 customs duty exemption and introduce a flat €3 fee per parcel. This does not affect IT equipment (already 0% duty).

Question 3

Is there customs duty on phones, laptops and IT equipment?

Accepted Answer

No — customs duty on IT equipment is 0%.Under the WTO ITA agreement (Information Technology Agreement), the following products have a 0% customs duty rate regardless of price or country of origin:• Smartphones and mobile phones• Laptops and desktop computers• Tablets• GPS devices• Headphones• Semiconductors and partsExample — €500 laptop from Banggood:• Price: €500• Customs duty: €0 (HS code 8471.30 — IT equipment)• VAT: ~€110 (22% DE) or ~€125 (25% HR) — collected by carrier on delivery• Carrier handling fee: €5-15• Total: ~€615-640Example — €80 headphones from AliExpress:• Price on site: ~€98 (VAT already included via IOSS)• Customs duty: €0• On delivery: nothing• Total: ~€98Important: 0% duty applies only to IT equipment. Clothing, footwear, furniture etc. may have 5-17% duty. Check rates in the EU TARIC database.What is the carrier handling fee? This is NOT customs duty — it is a fee charged by DHL, FedEx or the postal service for processing the customs declaration on your behalf. Usually €5-15.Official sources:• WTO ITA Agreement• EU TARIC Database• EU low-value consignment rules

Question 4

Does the product have a warranty?

Accepted Answer

Yes! All stores offer buyer protection. AliExpress has Buyer Protection (60-90 days) for non-delivery, damage, and items not matching the description.EU buyers: You also have a 2-year legal warranty on all consumer goods.US buyers: Warranty depends on the seller and manufacturer. Many brands offer international warranty. Amazon purchases include standard return policies.For detailed instructions, see our AliExpress warranty guide and guide for other stores.

Question 5

Can I get my product serviced or returned?

Accepted Answer

Most stores handle returns and exchanges directly. AliExpress and DHgate have dispute resolution systems built in. Amazon offers straightforward returns within 30 days. For brand-specific service (e.g. Xiaomi, Samsung), check the manufacturer's website for authorized service centers in your country. See our Xiaomi service guide for more details.

Question 6

How does buying from Amazon.de work for EU customers?

Accepted Answer

Shipping: Amazon.de ships to most EU countries. Free shipping on orders over €49 (for items sold by Amazon). Standard delivery takes 5–10 business days via DPD, DHL, UPS or local postal services.Payment: Prices are in EUR. VAT is already included.Warranty: 2-year legal guarantee under EU law. Amazon handles warranty claims directly. First 12 months the burden of proof is on the seller.Returns: 30 days to return for any reason. For products marked "Free Return", Amazon provides a free return label — attach it to your package and drop it off at any post office or courier point. Refund within 5–7 days.Important: Not all products ship to every EU country. Set your delivery address on Amazon.de (location icon, top left) to see available products. Amazon Prime does NOT include free international shipping.Tip: Choose products marked "Sold by Amazon" or "Fulfilled by Amazon" for easier returns and warranty claims.

Question 7

What if a coupon doesn't work?

Accepted Answer

Sometimes coupons expire before we can remove them. If you find a non-working coupon, try another one or contact us so we can remove it.

Question 8

How can I find the best deals?

Accepted Answer

Use filters to search by store or category. Coupons with the biggest savings are marked with special badges.

Question 9

Do I need to register?

Accepted Answer

You don't need to register on our site. However, you must be registered on the store where you're buying (AliExpress, DHgate, Geekbuying) and we recommend logging in before clicking a deal link. Also, make sure your currency is set to your local currency (EUR or USD) as some stores may default to a different one.

Question 10

What are affiliate links and why do you use them?

Accepted Answer

Affiliate links allow the store to recognize you came through our site. Our system tracks prices across multiple stores daily, finds products on sale, and automatically applies the best available coupons. You get verified deals with pre-calculated savings – no searching for codes or comparing prices. When you buy through our link, the store pays us a small commission from their marketing budget. It costs you nothing extra and helps us maintain the system and find new deals.

KTC A25Q5 24.5" Touchscreen Portable Monitor

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